1. Authorization and Responsibility
By using www.oasischinavisa.com, you are authorizing us to act as your agent to process your visa application on your behalf. We will automatically act for the best result if there is any change needed and if you can not be contacted in a timely manner. Starting from the time we receive your order package, we will send you a confirmation number through email. You can track and monitor the process status through our website or call customer service. We will update the progress on a daily basis. The package status typically includes package received, in processing, visa approved, shipped out, documents missing, etc. When you have questions, please call us or email us. For status check, please always refer to your confirmation number.
2. Timing of Services
Oasis China Visa.com will start to process your visa application process as soon as we receive your package for any business day. The total processing time includes the time for the consulates to process your visa and return shipping time. Based on the Chinese consulate schedule, for the Regular Services, the Chinese consulates need 4-6 business to process a visa; for Express Services, 2-3 business days; for Rush Services, 1-2 business days. Business days exclude weekends, U.S. national holidays and Chinese national holidays. Some applications may require longer processing time that a pick-up date cannot be confirmed until notified by the Visa Office.
3.Claims
It is users’ responsibility to prepare all documents necessary for processing your visa. We may provide information and suggestion based on our best knowledge, but Oasischinavisa.com cannot guarantee the approval of your visa. We use third party couriers to deliver your passports. Under unusual circumstances, your visa approval may be delayed or visa delivery may be delayed even though you choose Express or Rush services. You agree that Oasis China Visa is not liable for any damage which may result from a delay of visa delivery or loss of documents. We may do our best to assist you in filing claims from third party delivery companies. If it is determined that it is our responsibility for the loss of your passports and other documents, you agree that we are only liable for the recovering costs of applying for new passports or other documents, up to but not exceeding $100 per each. We are not responsible for any damages or loss to the passport or other documents due to the provider of mailing services.
4.Mailing Process
Oasis China Visa.com may not be responsible for delays due to reasons including but not limited to A). Delayed incoming mailings; B). Insufficient or Unacceptable payments; C). Incomplete forms; and D). third party couriers’ negligence.
5.Privacy
Protecting customers’ privacy is integral part of our services. OasisChinaVisa.com may collect personal and sensitive information only for visa processing and delivery purposes. We keep all the information gathered as confidential, should never release to any third parties for any reason without permission from users.
6.Documents Preparation
OasisChinaVisa.com can only process with the information you supplied, but have no control in visa approving process, and not able to explain the reasons for rejection either, if it happens. You are strongly encouraged to read all instructions and explanations from official China Embassy’s website related to visa type and fee schedule. It is your own responsibility to decide which type of visa to apply, and what supporting documents to prepare if applicable. All information about visa classification in our website is FOR REFERENCE ONLY, NOT LEGAL document.
7.Refund or Cancellation Policy
The total fee you pay to process a visa consists of
A). Visa Application fee (paid to China Embassy or Consulates);
B). Service fee (paid to Oasis International Travel Corp.);
C). Shipping and handling fee(paid to third party couriers)
If an order has been placed and paid by credit card, a 6% processing fee will be charged to the card holder when cancelling the order. In case of an application rejection from the visa office, only the Visa Application Fee can be refunded. The agent service fee and pakcage return shipping fee will applied. In the event that you applied and paid for a longer term/higher grade visa but granted a shorter term/lower grade visa, we will only refund the difference of the fees the Consulates may have charged for those two categories. In the event that you need to cancel the application after submission, it is possible only before the application has been sent to the Chinese Embassy Visa Office; in this case, we will refund the fee for visa application, not the fee for service, nor for shipping fees.
I acknowledge that I have fully read the above terms and agree with OasisChinaVisa.com